Our Services - FAQ

Efficient Truck Dispatch Solutions Provider

U.S. Truck Dispatch is dedicated to providing efficient truck dispatch solutions across the United States. Our commitment to reliability and our carriers' success sets us apart in the industry, empowering carriers to maximize their efficiency, profitability, and growth.

Load Status Updates

Timely and Secure Dispatch

We keep brokers updated from pickup to delivery so drivers aren’t stuck making check-in calls.

Paperwork Organization

Easy Acces to Important Documents

We help keep rate confirmations, BOLs, and PODs organized so nothing gets lost or missed.

Deadhead Reduction Support

Reduce Waisted Miles

We look ahead and work hard to help reduce empty miles by planning the next move when possible.

Weather & Route Awareness

Route Optimization

We monitor weather conditions along your route and at pickup and delivery locations to help you avoid delays, adjust timing when needed, and stay informed about conditions that could affect your trip.

After-Hours Support Policy

After-hours support is available for real, load-related problems that can’t wait until morning. This includes delays, load changes, appointment issues, broker requests requiring immediate responses, and situations that could result in late delivery. We will assist in locating services during a breakdown or an emergency.

Requests like booking new loads, rate shopping, future planning, or general questions are handled during normal business hours. This keeps things organized and allows us to respond fast when real issues come up.

If you’re not sure whether something is urgent, send a quick message with what’s going on, and we’ll let you know the best move.

DRIVER COMMUNICATION FAQ

How will you communicate with me?

We communicate the way drivers actually want.

Text messages for load details, addresses, and quick updates
Phone calls for anything urgent or serious
Email for rate confirmations, invoices, and detention paperwork

No unnecessary apps. No confusion.

Will you bother me while I’m driving?

No. We respect your drive time and HOS.
We text when possible and only call when it’s important or time-sensitive.

What if something goes wrong on a load?

Call us — immediately.
Delays, detention, breakdowns, broker issues — we handle it fast and keep you updated so you’re never guessing.

Do I talk to the same dispatcher every time?

Yes.
You’ll have one dedicated dispatcher who knows your truck, your lanes, and how you like to run.

How fast do you respond?

Fast.
If you’re empty, at a dock, or dealing with an issue, we respond as quickly as possible — that’s our job.

How do you send load details?

We send clear, simple load info by text or email:

Pickup & delivery info
Appointment times
Rate & miles
Special instructions

No surprises at the shipper.

How do you handle paperwork and detention?

We submit:

Invoices
Rate confirmations
Detention requests

We also follow up with brokers so you don’t have to chase your money.

Can I reach you after hours?

Yes — for real issues only. Breakdowns, missed appointments, or broker problems don’t wait until morning, and neither do we.

Do you force loads on drivers?

Never.
Your truck. Your decision. Always.